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Purpose of this form
When you send a message through this page, you are contacting the editorial team that operates this website, not Paddy power itself. Your comments help us decide which parts of the site need correction, which reviews require updating and which topics deserve fuller coverage. We read every submission and use the pattern of queries to guide future revisions of the pages we publish.
Information you should include
To receive a useful reply, state the page or review your message concerns, describe the problem or question precisely and, where relevant, quote the exact wording that appears on the site. If you are reporting an error, explain what you believe is wrong and, if you can, what the correct information should be. If you are asking about a casino promotion or a player account, note that we do not operate those services and cannot act on your behalf; we can only pass general questions along or clarify what our own pages say.
Handling of your message
The information you write into the form is used solely to respond to your enquiry and to improve the accuracy of this website. We do not sell, rent or share your message with Paddy power or with any other third party for marketing purposes. We keep messages only as long as necessary to resolve the matter and to maintain a record of corrections made. We do not retain payment details, account credentials or any other sensitive data, and you should never include such information in a message to us.
We aim to reply within a reasonable time, although the exact turnaround depends on the volume of submissions and the complexity of the question. If your message concerns a specific review, we may incorporate your correction into that page without naming you. If you ask us to remove your message entirely, we will do so without undue delay, subject to any obligation we have to keep records of factual corrections already published.
Limits of our remit
This website is independent and is not operated by Paddy power. We cannot verify account balances, confirm winnings, process withdrawals, issue refunds or resolve disputes with the operator. If your enquiry concerns a live bet, a deposit or a payout, contact the operator directly through its own support channels. We also cannot offer legal advice or interpret the terms of any specific promotion on your behalf.
By submitting a message, you confirm that the information you provide is accurate and that you will not use this form to send abusive, defamatory or unlawful content. We reserve the right to disregard messages that do not relate to this website or that contain such material. If you are under the legal gambling age in your jurisdiction, you should not use this form to ask about casino products.